SHIPPING & RETURNS
1. Returns & Refunds
1.1 Cooling-off (online orders). You may cancel an online order without reason or penalty within 7 days of receiving the goods. Goods must be returned unused. The only cost you carry is the direct cost of returning the goods to us. We refund in full, including the original delivery fee, within 30 days of cancellation.
1.2 Change of mind after 7 days. We don't offer a standard change-of-mind window beyond the 7-day cooling-off period. Any later return of an unused item in original, undamaged packaging is at our discretion. If we accept it, a 10% handling fee applies (minimum R150), return shipping is for your account and the original delivery fee is not refunded. This fee never applies to defective, damaged or wrong items (section 1.4).
1.3 Not returnable for change of mind: special-order or custom items sourced specifically for you, items that have been fitted, modified, painted or used, opened electrical items, and consumables (fluids, filters, gaskets) once opened. This does not affect your rights for defective goods (section 1.4).
1.4 Defective, damaged or wrong goods. If an item is defective, arrives damaged, or is not what you ordered, report it within 7 days of delivery for damage or wrong items, with your order number and clear photos. Within 6 months of delivery you may choose repair, replacement or a refund for goods that are defective or unfit for purpose. We cover return and re-delivery costs. This right cannot be waived and is not affected by any other part of these policies.
1.5 Wrong part because of our fitment info. If you ordered based on fitment information on our site that turned out to be wrong, we treat it as our error: we cover shipping both ways and you choose a refund or the correct part. If you selected the wrong part yourself, section 1.2 applies.
1.6 How to return. Contact us first at myfj4x4@gmail.com or WhatsApp +27 67 405 4057 for a return number and the correct return address (which may be a supplier's warehouse rather than Mookgophong). Unauthorised parcels may be refused.
1.7 Refunds. Approved refunds are paid to the original payment method: card payments via iKhokha back to the card; EFT payments to a bank account you confirm in writing. We aim to pay within 10 business days of approving the refund.
2. Shipping & Delivery
2.1 Shipping costs: what you see is what you pay. Your full shipping cost is worked out at checkout from the shipping weight of your order and shown before you pay. There are no hidden fees: the shipping amount you pay at checkout is final, and we won't ask you for extra delivery charges later.
- Economy (48–72 hours): R125 up to 5 kg; R230 for 5–15 kg; R520 for 15–30 kg; R960 for 30–50 kg; R1,850 over 50 kg.
- Express (24–48 hours): R215, for parcels up to 5 kg.
- Free Economy shipping on orders over R5,000, up to 30 kg shipping weight. Above 30 kg, the normal Economy rates apply.
- Bulky or oversized items (over 70 kg volumetric weight, or longer than 150 cm) are quoted per order. These items are marked on the product page, and we'll confirm the shipping cost with you before you pay.
2.2 Where your order ships from. Most products are sent straight from our suppliers' warehouses in South Africa. Items we keep in stock, or that we fit at our workshop, are sent from Mookgophong, Limpopo, with The Courier Guy. Because orders can come from different places, an order with several items may arrive in more than one parcel.
2.3 Payment first. We send your order to the supplier, or pack it ourselves, once payment is confirmed. Card payments through iKhokha are confirmed straight away. EFT orders are processed and shipped only once the funds reflect in our account, which can take 1 to 3 business days for payments from other banks. Please use your order number as the payment reference.
2.4 Tracking and delivery times. As soon as your order is dispatched, we'll send you a tracking number so you can follow it with the courier. Estimated delivery times are shown on the product page and depend on supplier stock and the courier's transit time to your area. They're estimates, and we'll let you know quickly if anything is delayed.
2.5 Delivery within 30 days. If we can't deliver within 30 days of your order, unless we agreed a different timeframe with you (for example for special orders), you may cancel for a full refund.
2.6 Our responsibility until delivery. Your order is our responsibility until it reaches you, whichever courier or service is used. If a parcel is lost or arrives damaged, tell us within 7 days (section 1.4) and we'll sort it out with the supplier and courier. You never have to claim from the courier yourself.
2.7 Check on delivery. Please check your parcels when they arrive and, if you can, note any visible damage on the courier's delivery note. If you don't, you still keep all your rights.
2.8 Delivery area. We deliver within South Africa only and don't currently ship internationally.